How do I return an item? Refund/Return Policy: We accept returns for refund through our web-store 7 calendar days after delivery of the product. Items will not be able to be returned or claimed as damaged after 7 days. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: • without showing signs of wear or
damage in any way • within 7 calendar days of the delivery
date (after 7 days no returns are allowed) • must not be a special order or a
custom order • unless noted that it cannot be
returned or has a different return policy time period other than that 7 days
noted in that item's particular item
description.
If an item is received damaged or is
incorrectly shipped by us please contact Customer Support immediately at [email protected]. Please include your invoice number/order number in your email. Items
that are defective and shipped from us or items that you did not order but
received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection
of item(s) once we receive it. It would be wise to insure any returns. Items that are damaged in the return process will not be accepted for refund. Clearance items can not be returned.
Customer is responsible for all shipping costs and original shipping costs will not be refunded. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded. [email protected]Charleston Christmas Collectibles 966 Houston Northcutt Blvd Suite P Mount Pleasant, SC 29464 843-881-4884 Monday-Friday 9am-2pm EST |