How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for refund 7 calendar days after delivery of the product. Items will not be able to be returned or claimed as damaged after 7 days. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at help@charlestonchristmascollectibles.com. Please include your invoice number/order number in your email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it. It would be wise to insure any returns. Items that are damaged in the return process will not be accepted for refund. Clearance items can not be returned.

There is a 15% restocking fee for returned items. Customer is responsible for all shipping costs. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Help@charlestonchristmascollectibles.com
Light Be Charleston Christmas Collectibles
Charleston Christmas Collectibles

966 Houston Northcutt Blvd Suite P
Mount Pleasant, SC 29464
843-881-4884
Monday-Friday 9am-2pm EST