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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
 

We accept returns for refund through our web-store 7 calendar days after delivery of the product. Items will not be able to be returned after 7 days. I

Refunds are contingent upon inspection of item(s) once we receive them. It would be wise to insure any returns. Items that are damaged in the return process will not be accepted for refund.

Customer is responsible for all shipping costs and original shipping costs will not be refunded.

Please contact customer support at help@charlestonchristmascollectibles.com to let us know you will be returning the item. All returns can be sent to:

Charleston Christmas Collectibles
966 Houston Northcutt Blvd Suite P
Mount Pleasant, SC 29464

I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product via email at help@charlestonchristmascollectibles.com
What is your return policy?
  We accept returns for refund through our web-store 7 calendar days after delivery of the product. Items will not be able to be returned or claimed as damaged after 7 days. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at help@charlestonchristmascollectibles.com. Please include your invoice number/order number in your email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it. It would be wise to insure any returns. Items that are damaged in the return process will not be accepted for refund. Clearance items can not be returned.

Customer is responsible for all shipping costs and original shipping costs will not be refunded. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Help@charlestonchristmascollectibles.com
Light Be Charleston Christmas Collectibles
Charleston Christmas Collectibles

966 Houston Northcutt Blvd Suite P
Mount Pleasant, SC 29464
843-881-4884
Monday-Friday 9am-2pm EST
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.