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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

We currently accept Visa, MasterCard, AMEX, Discover, and Electronic Checks.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Items that are currently in stock ship within 3-5 business days. If an item is backordered we typically reach out to the customer via email to let them know the item is on order.
What is the return policy?
 

We accept returns for refund through our web-store 7 calendar days after delivery of the product. Items will not be able to be returned or claimed as damaged after 7 days. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at help@charlestonchristmascollectibles.com. Please include your invoice number/order number in your email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it. It would be wise to insure any returns. Items that are damaged in the return process will not be accepted for refund. Clearance items can not be returned.

Customer is responsible for all shipping costs and original shipping costs will not be refunded. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Help@charlestonchristmascollectibles.com
Light Be Charleston Christmas Collectibles
Charleston Christmas Collectibles

966 Houston Northcutt Blvd Suite P
Mount Pleasant, SC 29464
843-881-4884
Monday-Friday 9am-2pm EST