How do I return an item?
We accept returns for refund through our web-store 7 calendar days after delivery of the product. Items will not be able to be returned or claimed as damaged after 7 days. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at firstname.lastname@example.org. Please include your invoice number/order number in your email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it. It would be wise to insure any returns. Items that are damaged in the return process will not be accepted for refund. Clearance items can not be returned.
Customer is responsible for all shipping costs and original shipping costs will not be refunded. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.Help@charlestonchristmascollectibles.com
Charleston Christmas Collectibles
966 Houston Northcutt Blvd Suite P
Mount Pleasant, SC 29464
Monday-Friday 9am-2pm EST